How Much Does Roto Rooter Charge For Drain Cleaning
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Minoo of Salisbury, Doctor Verified Reviewer
Original review: February. vi, 2022
We needed master drain cleaning and our home warranty company didn't help and said we had to look until Monday without using water at all. We then chosen this company and they would non tell the price over telephone. So the plumber came and they knew we were desperate and charged us more than twice it costs without a glimmer. They charged usa $699 for $220 national average cost. I told them and they shrugged and laughed considering they knew nosotros were desperate. I would never phone call these people again.
Rich of Kissimmee, FL Verified Reviewer
Original review: January. 26, 2022
They tried to gouge u.s.a.!!! We had a minor condo emergency where one of the sinks was chock-full. Our guests were slightly upset and our property manager was away. Evan from the Roto Rooter came out and wanted to accuse us $655.00 to fix a clogged sink. If I had been there, I could take stock-still it myself in five minutes as it was probably hair in the bleed. Evan said he didn't set up the prices. The company did. Keep away. A bunch of crooks.
Roto-Rooter response
We capeesh your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the nada lawmaking, then that I tin can look into this issue as soon every bit possible. My email is Pat.Swanson@rrsc.com. Please as well include a copy of this review.
Thank you,
Pat Swanson
Client Satisfaction Director
Christian of Lake Mary, FL Verified Reviewer
Original review: Jan. 19, 2022
Stay away from this business all the style. I fabricated the mistake of hiring their services to unclog my kitchen drain, and they charged me $397.00 for this chore. Totally my mistake for not to wait other estimates, only the necessity to go the drain unclog, made me movement with their service. I afterward discover out (you tin can google the prices) that this is a task in the $150.00 to $250.00 price range. When I inquired most this, their reply was that they are non a mom and pop plumbers, that they are a corporate. They offered $75.00 dollars discount which I too noticed information technology was the special running at that calendar week, only never mentioned to me before hand. All the same $322.00 to unclog a drain is overpriced. DO Non become with them, instated, do some research first. I'll post this review in all other sites then hopefully more people is aware.
Roto-Rooter response
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Delight email me your full-service address, including the zip lawmaking, so that I can look into this issue as before long every bit possible. My email is Pat.Swanson@rrsc.com. Delight likewise include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
Michael of Flowery Co-operative, GA Verified Reviewer
Original review: Jan. ix, 2022
DO Non USE Roto-Rooter. It is my recommendation that no one employ Roto-Rooter for service. We chosen for a service visit to assess a couple of water leaks. Their website and phone bulletin says $57 service fee with a gratuitous diagnostic gauge. They have called my wife 6 times today to effort and collect $175.00 for a diagnostic fee. Although the plumber was very nice, he did not bring any kind of equipment into our house other than his own eyes. He even said that he thought the toilets were our trouble but not 100% for sure. He told my wife that they would call to collect the $57 over the telephone equally he left. Then he put in a ticket for $175.
Again, she has been called no less than half dozen times today and during one of the calls told that notes would exist put on the account that a manager would call Monday to go over the charges. And she still received two more than calls after that. She is going to notify BBB and we but wanted to let our neighbors know to beware if you choose to call this company.
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Roto-Rooter response
Nosotros appreciate your feedback and are very deplorable our service did not satisfy your expectations. Please email me your full-service accost, including the zip code, so that I can look into this upshot as soon as possible. My electronic mail is Pat.Swanson@rrsc.com. Please besides include a copy of this review.
Thank yous,
Pat Swanson
Customer Satisfaction Manager
David of Kalamazoo, MI Verified Reviewer Verified Buyer
Original review: December. 18, 2022
Practise not employ them, the plumbers who do the work are scamsters and will lie virtually the task so as to charge you the most, they do not even exercise the task properly so they can charge y'all for a second visit. We take apartments in Columbus that were blocked and backed up, chosen Roto Rooter and scheduled a call out, 1) They never came and so I had to call the next day and schedule another call out. ii) When the first guy came out he went to the almost expensive option (water Jetting). $991 after and "cleared the drains" one of our tenants told him about the mess inside, simply he did not go in and check, instead he left. The Tenant told me that the drains were still blocked, and so I called Roto Rooter, was told it's nether warranty, he came out again and so charged me $400 to clear the drain that should have been completed in the commencement time.
I rang head office and spoke to a Manager Rob, who assured me that he would resolve information technology and heighten a credit for me, told me he would call me dorsum, which he has not. I rang 3 times and left messages but they will not return my calls, so I am never going to utilize Roto Rooter for any of my 23 buildings always once again, and highly recommend other people to get else where also. The company has brusque term views and clearly just want to rip people off, and this goes all the mode to the managers.
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Dollena of South Bound Brook, NJ Verified Reviewer
Original review: Dec. 12, 2022
Technician came out to diagnose why I had water coming out from my bath sink vanity. He told me information technology was the trap that needed to be replaced and told me the price would be $79.00. He and so said the problem may be due to the pipes being corroded just so discovered that the bleed had been clogged only afterward I asked him a 2d time if this was indeed the problem. He and so said the job would be $250 and then I asked if I could apply a $60.00 off coupon on this toll and was told I could not since chore was really $510 according to him and I was already getting and discount.
They endeavor to tell yous it is another problem which would be more than expensive when the actual problem is less expensive and and so disallow you from using their coupon past telling you that yous are already being charged at a discounted price. They should give you the true/actual price upfront and specify on their coupons what the dollar amount for a job can the coupon be used on or else do not create coupons if the customer tin non use them. I would non use them once again for my plumbing needs nor would I recommend them to anyone.
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Tina of Miller Identify, NY Verified Reviewer Verified Buyer
Original review: Dec. 1, 2022
Did not gear up our chock-full drain! Nosotros spent $390 for a 15 minute service phone call for a backed up kitchen sink/chock-full bleed. They snaked the drain simply it didn't work, The but solution offered was to become further with snake but there was 50/50 chance it would break the trap. They recommended using chemicals to unclog, We gave the chemicals a shot to no avail. We concluded upward calling a local plumber in our town who tried to unclog, another $450 out of pocket without a fix. The local plumber recommended that nosotros call a larger company similar Roto Rooter or Mr Rooter because they take special equipment that goes further in drain and sprays water. Since Roto Rooter didn't help the first time effectually, nosotros opted to call Mr Rooter and problem stock-still! Shame in Roto Rooter, I retrieve the guys that were dispatched to our house didn't want to be bothered with our drain result. Terrible service and nosotros will never call Roto Rooter again.
Mechelle of Wintertime Haven, FL Verified Reviewer
Original review: Nov. 19, 2022
They wanted $375 for a drain to be cleaned that I got cleaned for $69. Guy said he was likewise fatty to go under business firm for clean out so it was gonna cost me? I asked him to leave & was glad to pay the $ to go rid of him. DO NOT Hire.
Shino of Highlands, TX Verified Reviewer
Original review: Oct. 26, 2022
Our h2o heater went out over the weekend and we contacted start search came upward on the internet considering household proper noun company should not be so bad. Our water heater is 13 years old and it wasn't surprised that we were recommended a new unit. Technician was very through going over movie explaining our issues. They quoted us $2500 for 40 gallon new unit with labor.
Nosotros didn't do research before they came, then nosotros agreed, but while they are working on it, we started to practice some research since information technology sounded a bit high. Our enquiry showed that boilerplate cost would be nigh $1500 in our surface area, and highest would be $2000. It had been a couple of hours since they started working on it, so information technology was also tardily or too expensive to pay for the work they've done so far. But nosotros negotiated to $2000. Withal high end, but better than $2500. It is part of our fault not to research beforehand, merely this company will try to accept advantage of y'all if you lot know nothing near it. Very dishonest and disappointed with this large name company.
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Monique of Oklahoma City, OK Verified Reviewer
Original review: Oct. 19, 2022
Worst experience I've e'er had. I was price gouged, Paid over 11,000 dollars and they didn't end the task. They replaced piping on the sewer line, said they were finished with the job and wouldn't be back, that the clay mover would cease. I seen trash and called the company and the plumber changed up the story saying, "We'll be back with the dirt mover, we aren't done yet." I called the local office trying to get ahold of someone, called corporate and was told they would notify the local role and was left in the dark. Was so aggravated with the visitor, when they did come back I told them to leave and make certain someone calls me earlier they show up unannounced.
Needless to say, I spent all weekend shoveling dirt back into a 75 ft long and 3 ft. deep hole in my backyard. Unprofessional people who never followed CDC guideline rules, smoked on the job and threw ** all over the yard, also had an unknown man on my belongings and did some weird money exchange and he left right subsequently. I CANNOT stress this enough, apply anyone but these people. I trusted the name and got screwed.
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susan of Cotuit, MA Verified Reviewer
Original review: Oct. 8, 2022
I just finished a service phone call with Roto-Rooter for a clogged kitchen drain. Shame on me for not clarifying the cost upfront, but I accept used them before for the same problem and constitute their pricing to be fair and reasonable. They take now moved to a flat-rate pricing, and clearing a clogged kitchen drain is now over $500!!! Well, the young serviceman (who was quite friendly and efficient) was barely here for an 60 minutes. I simply learned of the price in one case he was already here, and by that time I just needed this project to be done. But be enlightened if you apply this company!! Get pricing in advance so that you are non surprised!!!
Crystal of Reading, PA Verified Reviewer Verified Buyer
Original review: Oct. 6, 2022
Afterward trying to unclog my toilet on my own using every fob in the book, I finally gave in and chosen Roto-Rooter. Considering they're a national brand, I some high hopes in terms of pricing. It was a simple clogged toilet, right? Incorrect. I should have known they'd toll-gouge when the representative who took my call couldn't even give me a ballpark figure. The technician showed up within the four-hour timeframe I was given. Equally before long every bit he walked in and asked about the problem, he said there were three prices: 1. $310 just to auger, two. $510 to auger and remove the toilet if necessary, 3. $810 for auger, toilet removal, and running a camera, if necessary. Holy smokes!!! If the rep on the phone would take told me information technology would be a minimum of $310, I would take looked for another company. The technician was overnice and augered the toilet four times. Information technology drained a little better (versus not at all), but he said the clog definitely wasn't gone.
I didn't want to pay more, equally he said he went in the full length of his auger, 6ft, so what he originally said was stuck in the actual toilet had at present been pushed in further yet yet not removed. He spent a total of 45 minutes at my house, and when I asked if at that place was now potential for a main line clog, he said "Aye, it'southward a adept possibility." I understand the technician doesn't set up the prices, but good Lord, my upshot wasn't fixed and has potential to price even more than the $310 I already paid. He did end up charging me "only" $275, and that was because he said if they needed to come back within the one-calendar week residential guarantee and I would remove the toilet myself, he'd requite me a credit for doing that on my own. So, I'm out $275 for 45 minutes of work, toilet still isn't draining, and there's potential for information technology to be even more plush if the clog blocks a main line. I will NEVER use this company again.
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Nicola of Brookline, MA Verified Reviewer
Original review: Oct. 2, 2022
The folks who practise the dirty piece of work are great- thank yous! However, the front function and anyone yous bargain with on the telephone are beyond unprofessional. They don't remember, make fake promises, and don't respond to emails. During the work in our home they took a video to assist diagnose our problem and and then never gave information technology to us- after countless attempts to contact them on our part. This was months of calling them repeatedly and non getting a response. Totally unacceptable. If you lot like headaches- utilize them. Otherwise, look elsewhere.
Shelley of Minneapolis, MN Verified Reviewer Verified Heir-apparent
Original review: Sept. 22, 2022
These people have a book with prices. They could have told me over the phone they would be charging More than THAN THE DISHWASHER Price for installation. They wanted 739$!!!! SO basically, they made me pay $69 to come out and tell me something they already had pre-priced in a book. INSANITY!
Sylwester of Roseville, MI Verified Reviewer
Original review: Sept. 7, 2022
Absolutely horrible experience. They billed us twice for a repair. The man Paul **, Telephone number ** has missed ii scheduled appointments. They overcharged u.s.a. on a repair and hid how much the cost was actually going to exist. Please do not utilise this visitor. I wish I could rate them at 0 stars.
Douglas of Damascus, Medico Verified Reviewer
Original review: Sept. 1, 2022
I called several plumbers to make clean an old, nevertheless functional, sewage drain in my basement. Very like shooting fish in a barrel to access, just most 10 ft of drain pipe. Also upstairs bathroom sink, near five feet of drain pipe. Two other plumbers said they could become to information technology. Notwithstanding, not until later in the calendar week. Roto-Rooter said they have someone in the area and tin can be there in two hours. She would not requite me a price over the telephone, I after learned why. The other plumbers gave me estimates over the telephone, maximum or $250.00 for both jobs. Unfortunately, I made an engagement with one of them and cancelled it when I was told Roto-Rooter would exist there in two hours. I am remodeling my basement and wanted to get the job finished.
When Roto-Rooter arrived he said the price was $620.00 for each chore!! $1240.00 total. I immediately stated that is style, way too much. He stated he would cut the cost of the basement drain so I could continue with my remodel. We ended upward paying $400.00! He was in that location for about an 60 minutes, $400.00 per hour! When he was finished I was told that I probably should simply supersede the drain pipe anyway because it wasn't running smoothly. If I would take had both drains opened at the quoted price I would take paid $1240.00 for approximately one, at well-nigh 2 hours work. If you tin afford to pay betwixt $600.00 to $1200.00 per hour, they are the company for yous. I feel they are dishonest past not giving the "company price" over the phone. I will never employ them again. I likewise vest to a Union of 330,000 members and they will be copied on this e-mail.
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Eliza of Brooklyn, NY Verified Reviewer
Original review: Aug. 31, 2022
Practice NOT use this company. Their minimum service charge is $445, and nosotros were not informed of this prior to a Ten MINUTE service. The technician did not quote u.s.a. the price per their alleged protocol. This was confusing to me every bit we had called a tech out previously and paid only $65. Their customer service representative then engaged in a yelling match with me over the telephone when I chosen to ask about the discrepancy, and to enquire near settling on a more than reasonable corporeality. She treated me with barely veiled disgust. Unless you're very wealthy, or enjoy beingness treated this style - GO ELSEWHERE.
Tosha of Martinsville, VA Verified Reviewer
Original review: Aug. 21, 2022
We had a clogged kitchen sink. My fourscore year old grandmother run into the guy at the door. He had her sign a contract BEFORE he investigated the issue. We ended upwardly with a leak in the basement, a big mess, and I all the same accept open spaces in my ceiling where they were supposed to replace the tiles that I am however waiting for. All this for $g.00 just to exist told by other plumbers nosotros basically got ripped off as they but ended upward replacing 1 pipe and the sink is notwithstanding not fully unclogged. I will never utilise their services over again. To exist clear information technology is the location in Martinsville, VA.
Jeanne of Northville, MI Verified Reviewer
Original review: Aug. xviii, 2022
Both my neighbors ordered Roto Rooter drainage-articulate services from "Down Spouts to Pop-ups" outside the business firm. I chosen for an appointment explicitly asking for the same service that my neighbors had received. The service guy arrived and told me the service costs about $1500 right from the become-go prior to any inspection. When I asked why is this service cost so much, he said he would articulate the pipage, and if in that location were whatever boosted problems, find the trouble and fix it. In that location are five drainage lines, ane of the lines they said they couldn't clear information technology and couldn't locate the popular-upwards. Every bit a outcome the water leaked in the middle of my thousand. I was told to call a landscaping company to fix it, as they not do that. Needless to say, I was not very happy with how they acted on their "Detect the problem and set" promise, only I didn't say anything at the time.
After they left, my neighbour went over to look at the problem expanse, and we noticed that roto rooter charged me iii times more than what my neighbors had paid in addition to non fixing the outcome. I was furious and canceled the check. I called the visitor lament about this issue, the manager (Aaron) told me I got unlike service as well equally a different technician. The manager told me the technician working for me was Eric and not Joe, citing this as well as the different service every bit cause for the 3x toll departure. Upon request what service my neighbor got versus what I got, I was told I received the Hyrdo-Jet service, while my neighbors but received the cable service. I called my neighbor to ostend if this was true, and they told me that they received the hydrojet service too! This service company is in Livonia Michigan.
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Kristine of Hollywood, FL Verified Reviewer
Original review: Aug. 6, 2022
They came to unclog a toilet. The toilet all the same keeps getting clogged. Commencement they said it was the septic tank and so I had that pumped. When the toilet clogged again they tried to blame the septic tank again..when I told them I had it pumped then they said the septic tank visitor messed up my pipes. The septic tank visitor didn't touch the pipes. Then they said I had to only use scott brand toilet paper. Then they came out with a photographic camera and said my pipes were ok only one pipage was on a weird angle and they needed to tear up underground and nether my bathroom and supervene upon the pipes..even though the pipes are skillful and have been at that angle since the business firm was built l years ago. They were supposed to transport a proposal..they never did. I have left several messages and received no response from any managers. As well the service people are rude.
M of Greensboro, NC Verified Reviewer
Original review: Aug. 5, 2022
Suspicious, Scam, Deceiving Prices & Service. They are the biggest plumbing company in US & Canada and they employ this to accuse Outrageous estimates. Practice Non consider Roto-Rooter. You will exist wasting time, stress and money. Roto will charge the well-nigh they can for a task if they recall they can get abroad with it. And for me, they did. I accept a decent income, own my own business and would never complain most a few dollars. But we know scam and charade when we encounter one. These people were suspicious from the starting time. Mike W the manager does nil to give customers satisfaction, and justice.
There was a Grade Action Lawsuit against Roto Rooter dorsum in the 2000s because this visitor consistently charged Americans for parts they could not explain. Now they are doing the same matter, except for service. Their excuse: If you lot signed the contract, you agree and accept to pay that corporeality. You agreed to it. Even when they cannot explain what the accuse was for. Roto, this is why I will never recommend you guys: you charge any you lot want for service and do not accept an itemized way to charge customers. You lot guys charged me $440 for 30 minutes of labor and a function that cost less than $lxx. Being young and a minority, you guys took advantage and cheated the states using this opportunity.
Technician Bobby charged united states of america $440 dollars to simply supervene upon an Old pressure level reducing valve that took no more than xxx min, parts and fees/parts beingness less than $100. That means nosotros were charged over $300 for 30 min labor. Bobby besides lied in our faces when he told us we were charged $150/hr since the moment he arrived to when he left was 2 hours, he used this as his excuse..which was a complete lie, Roto does non charge by the Hour rates! At that place were No itemization on receipts, no explanation from Bobby the technician on how he pulled out his number. And no caption from Mike the manager. This was with Roto Rooter Greensboro NC.
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E. of Los Angeles, CA Verified Reviewer
Original review: Aug. two, 2022
Beginning of the yr, there was an overflow. Roto Rooter came out and unclogged the pipe after they did a VIDEO. "We NEVER RECEIVED ANY VIDEO THAT THEY SAID THEY DID". They told usa that they make clean-up the area afterwards the work is washed. When the work was finished, they left the mess of the Overflow and when nosotros asked when they would clean it upwardly, they said, "Oh nosotros don't exercise that"....
At this point, we had to do something, after he charged us $380 for the job. The man said he would call someone out, who we thought was role of the the visitor in some style...They put united states of america in a position where nosotros were forced to take this mess cleaned up. The human being asked us for $1200 to brainstorm with....We concluded up paying him $900 because he would not do it for less and the house nosotros were renting had to be cleaned-up immediately.
This bulletin is for anybody to know is that this company are liars and they go out you with a situation that yous are stuck with and no ane to talk to about their misrepresenting what they do....They merely prevarication to go work! ii weeks afterwards we received a call from the plumber himself telling us that in order to do the final repair of the job it would price us $thirteen,000. Can you believe this? People exist enlightened of them....
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oscar of Adelanto, CA Verified Reviewer
Original review: July 27, 2022
I had a leak in my garage. They came, quoted me $337, for a chore that took 5min to fix... They ripped me off.. Never using this company once more. $337 for v minutes of work... Wow.... All I had was a small-scale like in ane of the pipes...
David of New York, NY Verified Reviewer
Original review: July 21, 2022
Most incapable technician I've seen in a while... The technician didn't even know how to do the most basics - couldn't discover the main pipes of our drain - which every human beingness without technical background should be able to see with their eyes. Then they'd quote y'all a mode-above-market price (2x) for a unproblematic 'diagnostic' session. That's not even the 'fixing', only the 'diagnostic'. Lol.
The one star was for their customer service and dispatch teams, which tried to piece of work hard to embrace for the mess their technicians made. Information technology wasn't easy for them. They did non understand that for a plumbing company similar this, technical adequacy was the core to their long term success if they fifty-fifty cared to stay in business organisation. However, Roto-Rooter was the one company that failed to sympathize what mattered to their company and their manufacture. Train your technicians to Set up problems non to create more.
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Deidra of Taylor, MI Verified Reviewer
Original review: July 20, 2022
This is by far the worst identify I have always dealt with. I had called to ask if someone was available for a same day appointment because my son had flushed a shampoo bottle down the toilet and it got stuck in out pipes. I was assured information technology was something they could bargain with that and and therefore called off of work to wait for them to come up out.
I waited two hours by the promised appointment slot before calling to find out what was going on. I was told the person was caught up on another chore and we may need to reschedule! When I said that that was no possible because I had to work the residue of the week and had already called off that mean solar day because they said they could go someone out to me. Finally the man named Scott called back an 60 minutes afterward to tell me the technician could non come out and we would accept to reschedule I was livid. I made an appointment for Sunday and was assured I would be the first customer serviced.
The side by side twenty-four hour period I chosen to speak with the supervisor over what I believe is totally unprofessional behavior. Afterward waiting 20 mins for someone to reply the telephone I had to hang up and get to work. I then throughout the mean solar day revived several calls from the supervisor named Victoria informing me someone was in my area and wanted to know if he could come up out and piece of work. Since I am at work correct am not able to take her calls. I chosen when I got off and was told the supervisor had went dwelling house for the twenty-four hour period.
On Sunday, the mean solar day of the reschedule appointment I waited some other 2 hours before calling to notice out what was going on! It was then that I learned that my date had been canceled. The supervisor named Victoria cancelled my appointment. This place is total of incompetent people, why on earth would you cancel and appointment without confirmation from the client? Is this how y'all care for essential workers during the time of a global pandemic? Not everyone gets to sit at dwelling making phones calls some of the states take to go out to work. Unacceptable.
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Jean-François of Kennett Foursquare, PA Verified Reviewer
Original review: July eleven, 2022
I own a rental property in Oxford PA which adult a slow draining toilet. I went to the house to try to unblock the toilet but couldn't fix it. However, I noticed that the downstairs toilet was working fine which fabricated me think that either the toilet was blocked or there was a some blockage farther down the drain. I mentioned information technology to the 1st plumber I contacted who was unable to set the problem due to a lack of proper tools. He still charged me $153.50 and recommended that I contact Roto-Rooter and I did, which was a mistake. Although I mentioned (over the telephone as I couldn't go to house at that bespeak) to the Roto-Rooter technician that it is very likely a blockage between the two toilets he wasted 2 hours cleaning the h2o ports around the seat of the toilet pretending that the toilet wasn't flushing difficult enough. Of course, that didn't assist.
Over the telephone, he suggested that we change the toilet for the extravagant toll of $600. Knowing that I can buy a toilet for $150 and modify it in ane/2 hour I declined that ridiculous solution. On top of that, I knew that it wasn't the toilet. Roto-Rooter still charged me $245 for that visit and I however had a blocked drain. So, I contacted another company specializing in drainage solutions. They came all the manner from Havre de Grace, MD, diagnosed the problem with a camera and set up it past running a heavy-duty auger all the style downwards past the downstairs toilet. That cost me another $385 merely the problem is now stock-still.
Had I listened to Roto-Rooter, I would have inverse the toilet for $600 (later on the 1st visit of $245) which wouldn't accept solved the problem, and so they would accept had to come up back to run the auger for $690 (yes, that's what I was quoted). This is typical of these contractors' franchises who are pushing sales equally much as possible. I would recommend staying away for doing any business organization with them.
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Aida of Omaha, NE Verified Reviewer
Original review: July 2, 2022
They installed shower and faucet in bathtub in 2022 at the terminate of the year. We take a receipt with marked one yr warranty. They put their office in. Nosotros paid effectually little in a higher place $ 500.00 with taxes included. At present shower pin came out. They came and wanted to charge usa for that $ 280.00. They told us their warranty is 6 months. Receipt is marked 1 with a pen one twelvemonth warranty. We complained. They said OK and sent some other technician who estimated college price. We complained again. We talked to Bernard manager. He said he volition wait into it. He never responded. We got angry.
Called client service representative to complain to college ups. She said we can't talk to him she volition send him an email and he will telephone call us. He never called. We hired someone else for $ 150.00. They gear up prices as they please as to whom. The appeal is in vain considering no one hears you lot. You are just one unimportant person to them. Exercise not expect at their rating. It is a big scam and trap for you lot. Giving them ane star is non fair.
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patrick of Satsuma, AL Verified Reviewer
Original review: June 22, 2022
Made app. on Friday. for Sat.12-four. They were a no call no show. They chosen Monday. Asked if I notwithstanding wanted their service. No mode. Stay away from this co. Their ad states that weekend price is the same every bit weekday. I judge thats because they just dont come out. They tried to say a glitch in the organization, just more lies.
Joy of Glen Allen, VA Verified Reviewer
Original review: June fifteen, 2022
Called the visitor to fix a leak under our kitchen sink. I was at work, my 81 yr onetime mom was abode. The plumber replaced a pipe underneath, simply the second y'all turn on the faucet h2o runs out from the base. Called the side by side mean solar day was told the plumber had a big job and could not come back until Monday. Then information technology became Tuesday. Underneath our sink is water. So what did he set up. Also the plumber seemed like he had an attitude. I can honestly say this was the worst Service nosotros've ever had and we lived in this home for fifteen years. Even when I informed the client rep I needed my kitchen sink for my home business nil. This was a disgusting service. Once it is fixed I never want this company in my home.
Brennan of Birmingham, AL Verified Reviewer
Original review: June xv, 2022
If you lot don't want to read a long review about how awful this company is, please take away this cardinal betoken: Practise Non Use THIS Company. Period. My fiancé's and my basement had some kind of water leak belatedly i nighttime which resulted in puddles of h2o that somewhen seeped nether parts the laminate flooring. We called Roto-Rooter specifically to remove the h2o from under the flooring, no other reason. They gave u.s.a. a quote for $4025-$6775 depending on the work that was actually washed. Nowhere on the quote did information technology say the scope of the piece of work that would exist done.
This quote is the only document my fiancé signed from this visitor. So they become to work "extracting water," ripping up our flooring, and setting up their drying equipment that they said would only exist left at our firm for iii days. During all this work, my fiancé told 1 of the techs that insurance would exist helping out, and the tech responded by saying "Oh this is virtually to get Mode upwardly." After 5 days of not hearing from or seeing anybody from the company, nosotros called to ask them to remove their equipment from our firm. Later the equipment was FINALLY removed, nosotros called to get an exact amount owed so that we could get our finances in society. The guy on the phone told us it would be over $13,000. DOUBLE the loftier end of the initial quote.
When I chosen to question this, they said that somebody had been past our house every day to check on the equipment (lie) and that they had our initials on documents stating each time a tech came to check on it (as well lie). They also said that the extra cost was for them ripping up our flooring (which they didn't even complete) because they weren't aware at the showtime that water was under the floor (LIE because that was the Only reason we chosen them). Whenever they found out we have cameras around our entire belongings, they backtracked.
They brought over all of the documents from the project, including an itemized invoice for nigh $10,500, BUT the tech who brought the documents to our house said they would be willing to accolade the high end of the original quote ($6775). We thanked him for the documents and got to piece of work going through every last one of them. What nosotros plant was i. On the invoice for $x,500 they were trying to charge u.s.a. for things that they had never done (things that we accept photo and video evidence they had never done).
2. They had documents with 36 unlike time stamps on different dates that a tech allegedly came to our house to check the equipment and documented various pieces of data regarding the equipment and the task itself (only 7 of those timestamps were accurate, and that was only because they were the times they were setting upwards equipment - we take video evidence they weren't at our business firm during any of the other 29 timestamps they have), and well-nigh importantly 3. THEY FORGED MY FIANCÉ'S SIGNATURE AND INITIALS ON ALL DOCUMENTS RELATED TO THE Task, including a direct payment dominance saying our insurance company should pay them directly (didn't happen thank goodness), the work order to start the project, and literally every single document they had for the job besides the original quote.
Neither of the states had seen any of these documents prior to work beingness started or at any bespeak during the project UNTIL the tech brought them to our firm Afterwards they got all of the equipment out. The all-time part of all is that my fiancé's name starts with an R, simply they forged all the signatures and initials starting with a W because they apparently misheard my fiancé's proper name when he told information technology to them on the first mean solar day. When we confronted them most the forgery, they said "we aren't immune to practise that." Yep no duh you aren't allowed to do something that is ILLEGAL. That doesn't change the fact that it happened.
They as well said "everyone knows when you Docu-Sign it looks dissimilar from your regular signature." Yep that may be the instance but 1. Nobody from their visitor presented their iPad/tablet/any we were supposed to docu-sign these documents on to either of usa and 2. THEY SIGNED THE WRONG Name AND Wrong INITIALS EVERY Time. They besides said "well we emailed all of these documents to yous then you had them the whole fourth dimension." Yeah no they sent them all to a Incorrect email address belonging to neither of us and not fifty-fifty close to either of our electronic mail addresses.
If we had read reviews on this company beforehand we would have never gone with them for this projection. Unfortunately, it was an emergency so we did not take time to look around. This concluded up costing fashion more than it should accept and they lied to us Then many times even after we had all the show confronting them and knew they were lying and told them nosotros knew they were lying. Never ever utilize Roto-Rooter for anything. You won't regret taking my advice.
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Source: https://www.consumeraffairs.com/homeowners/rotorooter.html?page=4
Posted by: ogilvieblegame.blogspot.com
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